Frequently Asked Questions
We are committed to providing the highest quality of jewelry - this is why we offer Lifetime Warranty. The Lifetime Guarantee card that comes with your order entitles you to a one-time replacement of your piece should you experience any manufacturing defects. This includes defective bail, defective clasp, or stone faults. You will need to send us a photo or video of the issue. A Shipping & Handling/Repair fee of $19.99 will be charged for all Warranty Replacements.
If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
- This guarantee is voided under intentional/accidental breakage, scratches, water damage or fading due to wear.
- We can only replace your item like for like, we do not offer a replacement of any other item different from the one you purchased. To request a replacement for a faulty item, or for more details on the Lifetime Guarantee, please email email@example.com.
All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: intentional/accidental breakage, scratches, water damage etc.). Once the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all custom items.
Vulke is NOT liable for missing or lost packages once tracking shows delivered.
Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors, or building manager/mailroom. If you are still unable to locate the package, please file a claim with the delivery company. Based on the outcome of the claim, we may or may not be able to replace your order.
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within Florida.
Vulke represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarantee the authenticity of our materials. Every orders comes with a certification & guarantee card.
Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.
If we are unable to answer your question, please click on the link below and provide us with the question and how we can assist you.
We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at firstname.lastname@example.org, be sure to include your name, order number, and any other important information that will allow us to better serve your request.