All Vulke pieces come with a Lifetime Guarantee.
The Lifetime Guarantee card that comes with each order entitles you to a one-time replacement of your piece - free of charge - should you experience any manufacturing defects. This includes defective bail, defective clasp, or stone faults. You will need to send us a photo or video of the defect.
Please note, this guarantee is voided under intentional breakage, water damage or fading due to wear. We are unable to replace your damaged item with another item of the same or different value.
Please note, we can only replace your item like for like, we do not offer a replacement of any other item different from the one you purchased. To request a replacement for a faulty item, or for more details on the Lifetime Guarantee, please email firstname.lastname@example.org.