Return Policy

Cancelling your order: If you wish to cancel or modify your order, please send an email to support@shopvulke.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

RETURNS

  • Vulke Jewelry ONLY accepts returns/exchanges within 7 days of the date your item was delivered. Please make sure that you have carefully reviewed your order before finalizing your purchase.
  • Please remember items must be in new condition, unworn. Items will be subject to inspection.
  • There will be a 20% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
  • Shipping costs are non-refundable. If you receive a refund, the cost of the shipping option chosen at checkout will be deducted from your refund.
  • Shipping paid on Returned Items is non-refundable. Vulke Jewelry will reimburse or pay for return shipping only in the event that we have erred. For example: if Vulke Jewelry were to send you the incorrect piece of jewelry.
  • All returns must accompany a Return Merchandise Authorization Number (RMA#) obtained from the return application form. The RMA# should be placed on the front of the shipping label for the return to be accepted by our warehouse. Packages without RMA#’s will be refused due to improper identification.
  • After the refund is approved and the product received, your money should be back in your account within 4 business days.
  • We do not accept returns or exchanges for custom products or solid gold orders as they are made-to-order and due to hygiene purposes all earrings sales are final.
  • The following items are non-refundable:
    • Gift cards
    • Solid Gold Jewelry
    • Custom Jewelry
    • Products that have clearly been worn

If you would like to return/exchange any item(s), please click here to submit your return form.

*BUY ONE GET ONE FREE RETURNS*

For orders in the Buy 1 Get 1 Free offer, in order to receive a refund, ALL items must be returned. If only 1 item is returned we reserve the right to reject the request. We do not accept returns on items bought with custom products or earrings in the BOGO deal.

*RETURNS ON ORDERS WITH FREE GIFTS*

For orders in the FREE Gift promo, ALL items must be returned, including the free gift. If the free gift is not returned we reserve the right to reject the request.

CUSTOMIZED JEWELRY:

Since custom jewelry is made-to-order, there are NO returns/exchanges on Vulke's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. VULKE will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (i.e: water damage, accidental breakage, etc.) Once any of our custom pieces goes into production, there can be NO cancellations.

WATCHES

  • Manufacturer defects: if you encounter any defects in craftsmanship, we can either offer you an exact replacement OR a full refund, your choice. The watch must be returned within 7 days from the date of delivery. All returns must accompany a Return Merchandise Authorization Number (RMA#) obtained from the return application form. The RMA# should be placed on the front of the shipping label for the return to be accepted by our warehouse. Packages without RMA#’s will be refused due to improper identification. Once the goods are received and defect confirmed, you will be refunded within 2 to 4 business days.
  • Exchange for another watch: We ONLY accept exchanges that are sent back within the 24 hours of delivery and that still in their original plastic wrapping. Watches must be in new condition, unworn and will be subject to inspection.

If you would like to return/exchange a watch, please click here to submit your return form.

If you need further assistance, contact customer support via email support@shopvulke.com, or via our customer support chat line.